Agile AMS

Mondays

4:30 pm

AMS has evolved from cost-cutter to identifying transformation Partner. The digital era demands a new approach to application management. Companies need to continuously innovate, grow, and integrate their applications to achieve better business outcomes. Today's AMS outsourcing conversation moves away from tactical efficiency gains to providing strategic capabilities for transformation and innovation.

 

Entuber is fast to bring the disruption in this space. We realized that the standard approaches to application development and management no longer suffice as the drive to be more agile and deliver solutions faster with higher quality at a lower price becomes more vital than ever.

 

Our ability to perform is based on a strong foundation on technical and functional capabilities. We bring in unparalleled and in-depth knowledge in the areas of billing, payroll, and interfaces which is extremely important for setting the steady state.

Approach

Tuesdays

10:00 am

  • Rapid Solution Design and Transition: focuses on a fast and straightforward design process for a leading application management operation and guides transition to quickly achieve stabilization. 

  • Business Aligned Value Delivery: focuses on aligning IT and business roles and responsibilities, and systematically identifies improvement opportunities, measures value impact, executes the improvement, and tracks the benefits. Our approach will have both 'run' and 'grow' components.

  • Comprehensive governance: focuses on creating governance structures and procedures to reduce risk, maintain compliance, and focus on priorities.

  • Delivery Optimization: emphasizes optimization through root-cause analysis, trend analysis, and use of leading tools and practices while enabling swift and timely delivery.

Tools

Saturdays

11:30 am

Agile AMS mobile and Dashboard - A modern IT service management (ITSM) solution to eliminate barriers to employee support services

  • Incident management consolidates, manages, and prioritizes incoming tickets.

  • The service catalog standardizes service request and fulfillment processes.

  • Fully integrated IT asset management compiles hardware, software, POs, and more.

  • Service portal for users to have a single place to submit tickets and requests.

Conversational AI Assistant

  • Boost productivity up to 20% with native AI

  • Provide immediate, AI‑driven responses to employee questions. Accelerate resolution by prioritizing, assigning, and making AI‑assisted recommendations to staff.

Agent Intelligence machine learning

  • Predictive Intelligence Workbench

  • Enable process owners to build machine learning models based on the outcomes your business wants to drive. 

  • Allow machine learning to flag similarity across issues to quickly identify and triage critical incidents.